Join Our Team
We are always looking for dedicated individuals to join our team.
We know that care industry experience, while useful, isn't always essential in finding great care and support workers. What is most important is the ability to put yourself in someone else's shoes and to understand how rewarding it can be to make someone’s day that little bit brighter.
We will help you gain the essential skills and qualifications you need to be a valued member of our care team. Training doesn’t stop once you have joined us, after all, we only grow as a business if we grow our people.
Call us today: 01494 256 150
Compliments, Complaints and Feedback
We believe feedback is essential in allowing us to continually refine and improve the care and support we provide to our clients and their loved ones. We positively encourage feedback and regularly hold feedback and review sessions with our clients and their families to ensure we meet and exceed expectations. Where suggestions are made, we commit to assess and apply those as quickly and efficiently as possible.
As our client, we expect to provide you with a consistent, helpful and friendly service that supports all of your daily living needs to a standard that exceeds expectation. We know however, that mistakes can be made and in the event that they are, we want to hear from you. Getting your feedback allows us to ensure our service is constantly improving to provide the best quality of life possible for you and our other clients.
We appreciate any positive feedback regarding the service you receive, we also treat all complaints with the utmost respect and will work with you to ensure that all issues are resolved.
HOW TO CONTACT US WITH FEEDBACK
If you need to get in contact with us regarding any feedback, the methods available for you to do so are as follows:
Telephone: 01494 256 150
Out of hours telephone: 07584 891 664
Or by post: Care Resource Bureau, Whitestones, Manor Rd, Penn, HP10 8HY
Alternatively, you may wish to contact your funder or CQC.
Is there an unsung hero that you think should be recognised? Do you think you have received a service that deserves acknowledgment? Nominate here: www.care-awards.co.uk/nominate