We believe feedback is essential in allowing us to continually refine and improve the care and support we provide to our Service Users and their loved ones. We positively encourage feedback and regularly hold feedback and review sessions with our Service Users and their families to ensure we meet and exceed expectations. Where suggestions are made, we commit to assess and apply those as quickly and efficiently as possible.
As our Service User, we expect to provide you with a consistent, helpful and friendly service that supports all of your daily living needs to a standard that exceeds expectation. We know however, that mistakes can be made and in the event that they are, we want to hear from you. Getting your feedback allows us to ensure our service is constantly improving to provide the best quality of life possible for you and our other Service Users.
We appreciate any positive feedback regarding the service you receive, we also treat all complaints with the utmost respect and will work with you to ensure that all issues are resolved.
How to Contact Us with Your Feedback
If you need to get in contact with us regarding any feedback, the methods available for you to do so are as follows:
Telephone - 01494 256 150
Out of Hours - 07584 891 664
By post: Care Resource Bureau, 49 Kennedy Avenue, Daws Hill, High Wycombe, Buckinghamshire, HP11 1BX
Alternatively,you may wish to contact your funder or CQC.
Is there an unsung hero that you think should be recognised? Do you think you have received a service that deserves acknowledgment? Nominate here! http://www.care-awards.co.uk/nominate/