The Care Quality Commission regulates various types of care providers across the UK. Their purpose is to ensure that these services provide a safe, effective and compassionate, high quality care service whilst encouraging continued improvement. Their role is to provide routine inspections and set regulations to make sure that we meet the fundamental standards of care. Reports will be produced by CQC about the providers that they have inspected which allow clients to gain more insight into the way different companies are operating and at what kind of standard, giving you peace of mind in the provider you choose.
Amongst the variety of inspection and regulation tasks that CQC complete, another of their key roles is registering new providers. This registration is something we at Care Resource Bureau are proud to now be in receipt of.
To discover the standards that you can expect from us set out by CQC, follow the link below:
Whilst using our website or services, you may be required to provide personal information such as your name, address, email, account details, etc., particularly when filling out an enquiry or contact application where we would require contact and some personal details to get back to you. We use this information to administer our website, client databases and marketing material. We ensure that all personal information supplied is held securely in accordance with the General Data Protection Regulation (EU) 2016/679, as adopted into law of the United Kingdom in the Data Protection Act 2018. By providing telephone, fax and email details, you consent to Care Resource Bureau Ltd contacting you using any of the aforementioned methods that you have provided. You have the right at any time to request a copy of the personal information we keep in relation to you. If you would like to receive a copy of this, or would like to be removed from our database, please contact us at firstname.lastname@example.org.
1. THE INFORMATION COLLECTED AND USED
If you use this website, you are in control of what information is collected by way of the information that you provide to us. If you choose not to share your information, you may not be able to access or use some areas of this website.
1A. HOW INFORMATION IS COLLECTED
Information from our website based solely on traffic, usage and what pages are being used is gathered via Google analytics, however, as stated previously we do not as a rule have this analytic system active at all times, and instead only use this for short periods of time to monitor how our site is being used. Personal information that we collect is provided directly by you, this is gathered from any enquiry or contact forms that you complete on our website, on which you will usually provide your name, address, contact details such as email and address and the information about your enquiry. This information is usually held until our point of return contact and is only kept after this if there is a necessity to do so, such as the provision of a service requested from us, if this is a general enquiry and does not lead to an provision of services from ourselves, you information is disposed of following the end of the communication we have.
1B. WHAT INFORMATION IS COLLECTED
The information collected and held may include but is not limited to:
Information about your computer and about your visits to, and use of, the website (including your IP address, approximate geographical location, browser type, referral source, length of visit and number of page views);
If you call us, your phone and/or mobile phone number and the time, date and day of the week and length of your call; and any other information you may provide to the provider of this site.
1C. USING COOKIES OR OTHER ON-DEVCE STORAGE
Cookies are information files stored on your computer, tablet or smartphone that help websites remember who you are and information about your visit. We do not use any third party cookies.
2. HOW WE USE INFORMATION THAT IS COLLECTED
2A. WHEN YOU USE THIS WEBSITE
2B. CUSTOMISATION OF THIS WEBSITE AND TARGETED ADVERTISING
The information collected when you use this website may be used to build up a picture of your interests. This information may be used to try to make sure that when you visit or use the website, you don't miss offers and information that might interest you. This is called advert targeting. Whilst we do not collect information for the purpose of advert targeting, other websites may do so.
2C. MONITORING HOW THE WEBSITE IS USED
Information may be collected about activity on the website, or other organisations may be used to collect it and to share it. This information is used to analyse statistics, track pages and paths used by visitors to, or users of, the website, target the adverts or offers, such as banners, on the website and on the websites of other organisations; and track the use of the internet banner adverts and other links from marketing partners' websites to this website.
For these purposes, the information on the path you take to get to the website and on some of the pages you visit or use through the website, using cookies, web beacons and other on-device storage will be retained.
2D. ANALYSING CALL VOLUMES
If you call the us using the number featured on the website, we may record your phone number, the time, date, day of the week and length of the call and certain details about whether the call was answered or not to monitor the effectiveness of telephone capacity.
3. DISCLOSURE OF YOUR INFORMATION
Your information may be passed to one or more of the following organisations: Our own offices, data processing companies, government and enforcement agencies and the police. Occasionally, this may involve sending your information outside the European Economic Area. For more information, please read section 4 - 'Where your information is processed'.
Every now and again, requests are received for information from government departments, the police and other enforcement agencies. If this happens, and there is a proper legal basis for providing your information, it will be provided to the organisation asking for it.
4. WHERE YOUR INFORMATION IS PROCESSED
When your information is used as described in section 2 'How information collected is used', this may occasionally involve sending your information outside the European Economic Area (EEA). Where this is done, appropriate steps are taken to protect your information. By using this website, you agree that your information may be transferred, stored and processed outside the EEA. However, your information is likely to never to go any further than ourselves. However unlikely the passing of this information may be, we have a duty to ensure you are aware that this could be, in limited circumstances, necessary.
5. HOW YOUR INFORMATION IS KEPT SECURE
The security of information is taken very seriously. Technology and security policies are in place to protect the information held. We ensure we adhere to the new GDPR standards ensuring your personal data is kept safe and secure when used by us.