In 2015, with 25 years of hands-on experience in the domiciliary care industry, Tricia Downes knew that many clients deserved a higher level of care, delivered with a more personal approach. So, in partnership with her son Samuel Downes who also had 8 years' of experience in the industry, Care Resource Bureau was born. As we progressed, we noticed the lack of quality person-centred complex care support which is what make us even more determined to bridge the gap.
Tricia started her career as a Care Assistant in a small family-run care home and worked her way up through the ranks. This meant that she not only gained valuable insight and experience during this time but also was able to complete extensive training including a City & Guilds Direct Care qualification (level 2 & 3) plus enhanced training in Palliative Care, Mental Health and Learning Disabilities.
Tricia is now responsible for the day-to-day management of the business, liaising with families and working closely with carers and external agencies to ensure that the business remains compliant whilst meeting or exceeding standards of care.
Samuel brought to the business 8 years of industry experience working within administration and management teams. His understanding of everything business-related, including scheduling, payroll, tracking systems for carers and training, made him the perfect fit.
Within the first year of operation, Samuel highlighted issues with the style and quality of training being provided to care staff in the wider industry and so he decided to focus particularly on the training and development of the team.
Having completed the necessary practical and theoretical tests, he now trains carers himself to ensure the highest standard are met within the business.
What better way to explain how we make a difference to real clients' lives on a daily basis than to let them tell you themselves.
Whilst we don't go the extra mile in the hope that it will earn us something shiny to put on our mantlepiece, having our hard work and dedication recognised within the industry certainly puts a smile on our faces. We are so proud to have received the following awards and nominations:
'Best Care Team'
Dignity In Care Awards 2019
'The Care Employer Award'
Regional Finalist for South East
Great British Care Awards 2020
'Home Care Team Award'
Highly Commended Regional Finalist for South East
Great British Care Awards 2023
Every team member is hand-picked, to ensure that we are able to provide the highest standard of care for our clients and their families. We invest in further checks beyond the standard Disclosure and Barring Service (formerly known as CRB) which includes reaching out to past employers to ascertain a carer's attitude to work. Our team is an extension of our family so we need to know that they will reflect our values and work ethic at all times. We look after our team so that they are able to look after clients and their families without having to concern themselves with anything beyond that.